Warranty Policy

LIMITED LIFETIME WARRANTY

We warrant our merchandise to be free of defects in material and workmanship. It is your responsibility to notify us of visible defects and variance within 14 days of discovering any defect. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers’ defects and are not covered under our warranty. Other exclusions include: Non-Furniture, Clearance Items, Floor Samples, wallpaper. Merchandise found to have a defect in material or workmanship must be exchanged within 30 days of purchase.

This warranty applies only to merchandise delivered within the United States, including Alaska, and Hawaii. We do not warrant any merchandise delivered to clients in Canada or internationally. Our warranty is non-transferrable and applies to residential (non-commercial) use only and is void if the furniture is used in what is considered to be a non-household setting, or misused, handled improperly, reupholstered or repaired by any resource other than us or our partners.

For warranty issues, we will repair or provide reasonably equivalent furniture as a replacement due to any product defects. Replacement furniture will be of equal value to the original purchase price. No cash refund is available and in no case shall we be liable for more than the purchase price of the furniture or for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Proof of purchase is required to exchange merchandise or receive warranty service. Visible defects and variance to order details must be brought to our attention within 14 days of delivery. Issues not presented within 14 days of delivery will be considered “acceptable” and will not be warranted.

Any item delivered with damage must be reported to us upon your receipt of the merchandise. Any damage upon delivery must be noted on the delivery receipt; damage not noted on the delivery receipt will be determined to be purchaser damage, and not warranted.