Return & Refund Policy
Return & Refund Policy
At The Ottoman Empire Furniture, we stand behind the quality and craftsmanship of our luxury products. We want you to be completely satisfied with your purchase. Please review the details of our return and refund process below:
Standard Orders
For items ordered in standard sizes and using the fabrics, leathers, and trims featured on our website:
- Return Window: You must notify us in writing within 5 days of delivery if you wish to return your item.
- Condition Requirements: Returned items must be in pristine condition with no signs of damage, wear, or alterations. They should include all original packaging and accessories.
- Refund Process: Once we receive and inspect your return, a full refund of the purchase price will be processed to your original method of payment.
- Return Shipping: Customers are responsible for covering all return shipping charges.
- Non-Refundable Shipping Fees: Delivery charges paid directly to our shipping partners are non-refundable. Similarly, shipping fees for refused orders will not be reimbursed.
Non-Returnable Items
Unless otherwise agreed at the time of purchase, we cannot accept returns or issue refunds for:
- Custom Items: “Custom Leather or Fabric or COM” products, which include any leather or fabric that is either provided by you or not listed as an available option on our website at the time of order.
- Wallpaper: Orders for Wallpaper are also non-returnable.
Custom, Made-to-Order Furniture
For custom or made-to-order pieces, we offer a limited cancellation or modification window:
- Cancellation/Modification Window: You may cancel, return, or modify your custom order one time within 10 days from the date of sale without incurring additional fees.
- Cancellation Fee: Once materials have been ordered, a cancellation fee of 10% of the order value will apply.
- Restocking Fee: If materials have already been received and/or cut, a restocking fee of 20% may be charged.
Customer Support
We value your satisfaction. If you have any questions about our return and refund policy or require assistance with a return, please contact us at hello@theottomanempirefurniture.com or through our Contact page. Our customer service team is here to help ensure a seamless and transparent process.